playtime maya Privacy Policy

1 Overview

playtime maya is committed to handling your personal data responsibly. This policy covers the information we collect when you visit the platform, create an account, make a deposit, place a wager, or interact with customer support. It also describes how long we retain data, who we share it with, and the rights you hold over your own information.

We collect only what is necessary to operate the platform, verify your identity, process transactions, and comply with applicable legal obligations. We do not sell your personal data to third parties for their marketing purposes.

2 What Data We Collect

The data we collect depends on how you interact with playtime maya. Below is a summary of the main categories.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it becomes necessary for a specific legal or compliance purpose and you are informed at that time.

3 How We Use Your Data

Your personal data is used for the following purposes:

• Account creation and management – to register your account, verify your identity through KYC, and maintain your account in good standing.
• Transaction processing – to accept deposits in Philippine Peso, settle withdrawals to your registered payment channel, and maintain accurate financial records.
• Platform security – to authenticate your logins via OTP, detect unauthorised access, and protect against fraud or abuse.
• Legal compliance – to meet obligations under applicable Philippine law, including anti-money laundering requirements and age verification obligations.
• Customer support – to respond to your queries, investigate complaints, and maintain records of support interactions.
• Responsible gaming – to monitor usage patterns that may indicate problem gaming behaviour and to action self-exclusion requests promptly.
• Platform improvement – to understand how players use the platform and identify technical or usability issues.
• Communications – to send you important account notifications, security alerts, and, where you have opted in, information about promotions or platform updates.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual necessity – processing required to fulfil our obligations under the Terms and Conditions you agreed to at registration, including managing your account and processing transactions.
• Legal obligation – processing required to comply with applicable Philippine laws, including identity verification and financial record-keeping obligations.
• Legitimate interests – processing carried out for purposes such as fraud prevention, platform security, and improving the player experience, where these interests are not overridden by your data protection rights.
• Consent – where we rely on your consent, such as sending optional marketing communications, you may withdraw that consent at any time by contacting support.

5 Who We Share Your Data With

playtime maya does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Identity verification providers – third-party KYC and document verification services used to confirm your identity at registration and during ongoing compliance checks.
• Payment processors – Philippine banking partners and payment service providers involved in processing your PHP deposits and withdrawals.
• Technology and infrastructure providers – hosting, security, analytics, and platform support services operating under strict data processing agreements.
• Legal and regulatory authorities – government bodies, law enforcement agencies, or courts in the Philippines where disclosure is required by law or in response to a lawful order.
• Professional advisers – lawyers, auditors, and compliance consultants engaged by playtime maya under confidentiality obligations.

All third parties who process your data on our behalf are bound by contractual obligations to handle it securely and only for the specified purpose. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place.

6 Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable legal obligations. The following general retention principles apply:

• Account and identity data is retained for the duration of the account relationship and for a period of at least five years after account closure, as required for anti-money laundering compliance.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Support and communication records are retained for as long as they are relevant to any outstanding queries or disputes, and for a reasonable period thereafter.
• Usage and technical data is retained in aggregated or anonymised form for platform analytics purposes and is not used to identify individuals after the retention period for identifiable data has passed.

When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

7 How We Protect Your Data

playtime maya applies technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the platform.
• OTP-based two-step verification for account login to prevent unauthorised access.
• Access controls that restrict which staff members can view sensitive personal data, limited to those with a genuine operational need.
• Regular security assessments of systems that store or process personal data.
• Secure storage of KYC documents and financial records with strict access logging.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

8 Cookies and Tracking Technologies

playtime maya uses cookies and similar tracking technologies on the platform. Cookies are small files stored on your device that help the platform function properly, remember your session, and understand how players use different features.

We use the following types of cookies:

• Essential cookies – required for the platform to operate, including session management and security functions. These cannot be disabled without affecting platform functionality.
• Analytics cookies – used to understand how players interact with the platform in aggregate, helping us identify areas for improvement. Data collected through analytics cookies is anonymised.
• Preference cookies – used to remember your settings and improve your experience across sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics or preference cookies will not prevent you from using any core features.

9 Your Rights Over Your Data

As a user of playtime maya, you have the following rights regarding your personal data. To exercise any of these rights, contact support@playtimemaya.net with your request and account details for identity verification.

Please note that some rights are subject to limitations where processing is required to fulfil legal obligations or contractual commitments. We will respond to all requests within a reasonable timeframe and explain any limitations that apply.

10 Minors and Age Restriction

playtime maya is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age is verified through the mandatory KYC process at registration.

If we become aware that personal data has been collected from a person under 21, the account will be immediately closed and the data deleted in line with our retention procedures. If you believe a minor has registered on the platform, please contact us at support@playtimemaya.net immediately.

11 Changes to This Policy

playtime maya may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, you will be notified through the platform or by email to your registered address.

The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically. Continued use of the platform after an update constitutes acceptance of the revised policy.

12 Contact and Complaints

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal data has been handled, contact the playtime maya support team:

• Email: support@playtimemaya.net
• FAQ: Visit the FAQ page for quick answers to common questions

We will acknowledge your request promptly and aim to resolve all data-related concerns in a timely manner. If you are not satisfied with our response, you may escalate your concern to the relevant data protection authority in the Philippines.